TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS.
In these Terms:
1. How these Terms and Conditions apply
1.1 The Terms and Conditions (“Terms“) apply when you buy Goods on the Website. They apply to all Orders. We may amend the Terms from time to time and it is your responsibility to read these Terms each time you use this Website.
1.2 When you use the Website, we may gather information about you and your visit to the Website. Information about this can be found in our cookies and data protection policies. Those documents together with these Terms form the contract between us (“Contract“).
2. About this Website
2.1 The information on this Website is in English, all communications shall be in English and the Website is designed to comply with English law. You may be viewing the Website in a market in which we do not commonly sell our goods and we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its content.
2.2 You can write to us at the email address shown here, our email address for any enquiries is firstname.lastname@example.org
2.3 We take care to provide information on our Website which is as accurate as possible. However, sometimes there may be errors on our Website or the specification from a manufacturer may change. We also aim to ensure that product images are accurate but there may be slight variations between the Goods and the images shown with regard to colour and product contents. All images are therefore provided for illustration only. If you purchase something which is based on information on our Website which is incorrect, we will usually refund the item.
3. Our agreement for the sale of goods
3.1 The Website displays Goods for sale and gives information about them. By advertising Goods on the Website, we are inviting you to place an Order. If you place an Order, we are not obliged to accept it and the Contract between us will only be formed if and when we accept your Order.
3.2 You may include any number of items in an Order, subject to any restrictions we may stipulate from time to time. Each Order which you place is a separate Contract between us.
3.3 Any terms and conditions which you may refer to at any time shall have no effect. Any variation of the Contract must be confirmed in writing by us.
4. The ordering process
The following explains the process you will go through to place an Order and how the Contract for the sale of Goods will be formed.
Step 1 – Choosing your Goods
You can select Goods for purchase by clicking on the items you are interested in and then clicking on “Add to Basket”. Please read the entire product description and consider any other items that may be required in order for that product to operate.
Step 2 – Reviewing Your Basket
You can review the products added to Your Basket and change the contents. You can also enter a promotional code or gift voucher number. Entering a valid promotional code and clicking ‘Validate Codes’ will update the total. You will also be given delivery options on this page.
Step 3 – Going to Checkout and Customer registration
Once you have finished shopping, you can proceed by clicking on ‘Go To Checkout’ or ‘Checkout with PayPal’ (PayPal Express). At this stage, you will be asked whether you agree to these Terms.
If you select ‘Go To Checkout’ you will then be asked if you are a new or returning customer. To register you will be asked for your contact and billing details and to create a password. We will then store that information so if you place further Orders, you will not need to re-enter all your details and you will be remembered as a returning customer. Returning customers will be asked for a password and email address to login, each time an Order is placed. If you select ‘Pay with PayPal’ we will automatically create your registration, unless a previous registratiuon has been completed, based on the information provided by PayPal. You will be asked to confirm the delivery address of the Order.
Step 4 – Order Summary and Payment Information
You will then see your Order summary. Please check the details very carefully and correct any mistakes or change the Goods which you want to Order.
If you selected ‘Go to Checkout’ you will be asked to choose a payment method and then will be taken to the appropriate page depending on how you wish to pay. Please enter all payment details correctly and check the information carefully before placing your Order. Once you confirm the payment details, your Order will be placed and if paying by PayPal the payment will be taken. If you have selected Card payment, no payment will be taken until we dispatch the Order.
Step 5 – Order Confirmation
Once we have confirmation that payment is authorised, a screen will appear, thanking you for your Order. We will send to you an Order acknowledgement email detailing the Goods you have ordered. Print a copy of the Order acknowledgement email and keep it for your record
5. Orders we may decline
5.1 We may refuse an Order if we decide it is reasonable to do so which may include where:
5.1.1 we are unable to obtain authorised payment or the payment process is incomplete; or
5.1.2 we identify a product or pricing error on the Website; or
5.1.3 you fail to meet any criteria for eligibility of purchase which we impose; or
5.1.4 you fail to submit all necessary and relevant details to allow us to fulfil the Order; or
5.1.5 Goods are unavailable or out of stock.
5.2 We may contact you by telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept it. For example, we may do this if your Order is of particularly high value, or, if paying by Card, you request a different delivery address.
5.3 The Goods shown on this Website are intended for private use and you must not resell Goods in bulk or offer them as a commercial enterprise. We may at any time, limit the total value of Goods which can be included in an Order.
6. Price and payment
6.1 Prices and delivery charges are as shown on the Website at the time of Order. Prices include VAT where applicable and are in pounds sterling by default.
6.2 We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when it is accepted by us, we will inform you by email or phone and ask if you wish to proceed. If you decline and for any reason payment has already been taken, it will be re-credited.
6.3 Offers and promotions on the Website are subject to availability and we may change or withdrawn them at any time without notice. Additional terms may apply, details of which will be displayed.
6.4 We must receive payment for the Goods in full before they are dispatched.
6.5 We accept payment via Paypal. You must only use a card if you are the named cardholder. By placing an Order, you confirm that you are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your Order and will not be liable for any delay or non-delivery.
6.6 Goods which are out of stock at the time we receive an Order, will be held as a back order. Any back ordered Goods will be shipped when they become available to us. If Goods are no longer available, the Order will be cancelled and where required a refund will be issued. If we do not have sufficient stocks of Goods, we will notify you by email or phone. We will do this as soon as possible and by no later than 30 (thirty) days following the initial Order date. We will not be responsible for any compensation if Goods which you order are not available for any reason.
6.7 While we try to ensure that all prices on our Website are accurate, errors may occur. In the case of obvious error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If the Order is cancelled and you have already paid for the Goods, you will receive a full refund.
6.8 For items with a future release date, the price may be subject to change between the time of Order and the date the item is dispatched. If we discover a rise in the price of such Goods we will inform you as soon as possible and you may reconfirm your Order at the revised price or cancel. If we cannot contact you, we will treat the Order as cancelled. If so and you have already paid for the Goods, you will receive a full refund. If the price is lower on the release date, your Order will automatically be adjusted to the lower price.
7.1 – As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund.
7.2 – You must inform us in writing of your desire to cancel within 14 days starting on the day after the day the products are delivered to you. We recommend you do this with a covering letter included with your returned items.
To cancel, you may tell us in writing by email using the contact form on our website dimensionrc.co.uk or via our Facebook page which is linked at the top of every page. We will provide you with a return address and RMA number.
7.3 – You must return the products to us at your own cost. We advise you to ensure the products are well packed and adequately insured during any return journey that you organise.
7.4 – We shall refund the total amount of money paid by you for the products, less any costs we may have incurred for collection.
7.5 – Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the products, which should be in as new condition.
7.6 – Some items are exempt from our returns policy. This includes but is not limited to:
- Items which have been personalised or modified – for example, assembled or painted
- Services – such as body shell trimming or painting, or assembly services
- Sale/clearance items now discontinued or no longer available.
8.1 – We aim to deliver the products to you within the time indicated by us but we cannot give an exact delivery time. Delays are occasionally inevitable due to unforeseen factors. Dimension RC shall be under no liability for any delay or failure to deliver the products within estimated timescales.
8.2 – Royal mail 1st class delivery to mainland UK destinations is usually next day, although not guaranteed.
8.3 – You should inspect the products when you receive them for defects or damage. Any items delivered by courier which appear to be damaged must be signed for as such or refused and returned to sender.
8.4- If you find a defective or damaged product please inform us as soon as possible, in order that we can resolve the matter with minimum delay. All damages need to be reported to us within 24 hours of receipt.
8.5 – Any damaged in transit item must be returned to us if a replacement or a refund is to be issued.
8.6 – Non-delivery of an order, or parts missing from your order must be reported to us within 7 days of the date of dispatch. Dispatch of your order is confirmed by e-mail and this indicates the date of dispatch.
8.7 – If an item has been lost in transit, we may not dispatch a replacement item immediately. Resent or Replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from dispatch for undelivered mail to be returned to us, depending on the delivery country.